Terms of Service

Effective Date: Jan 1st, 2025

1. INTRODUCTION

A. Service Provider

Your service provider is [Hong Kong Wenlan Technology Limited] ("Platform"), a company operating under the laws of FLAT/RM P, 4/F, LLADRO CENTRE, 72 HOI YUEN ROAD, Kwun Tong, Hong Kong.

B. Users

This agreement ("Agreement") is between you (the individual or entity using the Platform's services) and each Platform service you use, including the Site, Application, and other Services covered by this Agreement. By using the Platform services, you explicitly agree to the terms of this Agreement and our Privacy Policy. If you do not consent to these terms, please refrain from using our Platform services.

C. Age Limit

Our Platform is not designed for children under the age of 13. Users aged between 13 and 18 must obtain parental or guardian consent before using our services. You are responsible for any use of the Platform by minors that you permit.

D. Your Relationship with PLATFORM

This Agreement constitutes a legally binding contract between you and us. By accessing or using our Platform services, you acknowledge your agreement to comply with all the Terms outlined herein. Should you disagree with any part of this Agreement, please do not use our Platform services.

2. What You Can Expect From Us

A. Provide Service

We grant you a limited, revocable license to access and utilize Platform Content and Services in accordance with the terms of this Agreement.

(a) Your Account

While some Platform services can be used without an account, full access to all features requires account creation. You must ensure that your account information is accurate and up - to - date at all times.

You bear full responsibility for the security of your account and all activities conducted under your account. We reserve the right to refuse service or terminate accounts at our discretion.

You can request account deletion by emailing us. Please note that once an account is deleted, all associated data cannot be recovered.

(b) Services and Service - related Communication

We provide the Services as described within the Software under the terms of this Agreement. We may determine the duration of Service provision at our discretion.

You may access and use the Services in compliance with this Agreement and applicable laws. The Content is intended for personal, non - commercial use, and you may interact with other users within the Platform.

We will communicate with you electronically through email and in - app messages. You agree that this method of communication satisfies the legal requirements for written communication.

(c) Software

We grant you a limited, personal, revocable license to use one copy of the Software per device and to use any associated Services (if applicable), in accordance with the terms of this Agreement.

You may not copy, modify, reverse engineer, extract source code from, redistribute, or sublicense the Software, except as permitted by law or with our explicit permission.

We may provide Software updates, which may occur automatically or manually. We do not guarantee continued updates or compatibility. Any updates provided are considered part of the Software under this Agreement.

(d) Our Content

We grant you a limited, personal, revocable license to access and use our Content through the Software for the duration specified by us.

"Content" encompasses all downloadable items, stickers, in - app additions, and any other materials you can access within the Software. You must adhere to our Content Guidelines when using the Content. We may license Content to you upon payment. Please note that purchased currency is virtual and has no real - world value. We reserve the right to delete Content at any time without prior notice or liability.

For any questions related to Content, please contact us at business@wenlanglobal.com.

(e) Advertising Content

We may display targeted advertising in accordance with our Privacy Policy. These ads may link to third - party sites over which we have no ownership or control. We are not responsible for the content or practices of these third - party sites.

B. Your Content

You must have the legitimate rights to submit Your Content and grant us the license rights as specified below. Your Content must comply with all applicable laws, regulations, and the terms of this Agreement.

By submitting Content, you agree to the following:

You are responsible for all activities associated with your account.

You acknowledge and agree that we and our affiliates may retain, disclose, or delete Your Content to comply with laws, satisfy lawful requests, enforce this Agreement, or protect rights, property, and safety.

We do not guarantee the storage or retention of Your Content. You are solely responsible for creating and maintaining backups of Your Content.

We reserve the right to block or remove Your Content at any time.

C. Improve Service
a. Changes

As our Platform continues to evolve, we may add, modify, or remove features or Services, including changing whether they are offered for free. We may implement reasonable and material changes at any time, with notice provided where practicable.

b. Your Device

We may require access to your device to provide the Services. Any Personal Information accessed will be treated in accordance with this Agreement and our Privacy Policy.

You must ensure that your device meets the Software requirements. Please note that the Software may disable other software during installation. Failure to comply with these requirements may prevent the Software from functioning properly or being used at all.

c. Payment

You are responsible for all payments and obligations under this Agreement.

Payments are converted into virtual currency for circulation within the platform. Once converted, no refunds or changes are provided.

You are responsible for any payment errors caused by yourself.

Payments are subject to the terms of third - party payment services (if applicable) in addition to this Agreement. We are not responsible for third - party transactions or payments. You are solely responsible for all fees, costs, and taxes related to the Services. Pricing and availability may change at any time without prior notice.

We may attempt to extend your reading period if a work expires or becomes unavailable due to copyright disputes or other reasons. However, we cannot be held responsible for such unavailability.

Payments are final and non - refundable, except where we have expressly specified otherwise. We will not provide refunds for unused Licensed Items.

If you believe you have been charged in error, please contact us within 30 days. No refunds will be provided after 30 days.

You are responsible for all third - party charges related to your use of the Platform.

d. Promotions

Promotions are subject to specific rules in addition to this Agreement. By participating in any promotion, you agree to these rules, which will govern any conflicts with this Agreement.

C. Other Services
a. Removing Your Content

We may disable or remove Your Content if you violate this Agreement or if your activities could potentially damage or impair the Platform.

b. Suspending or Terminating Access

We may suspend or terminate your account if you violate this Agreement or if your activities could potentially damage or impair the Platform. We reserve the right to reclaim disabled account names.

3. Warranty

WE PROVIDE THE PLATFORM SERVICES ON AN "AS IS" BASIS WITHOUT ANY SPECIFIC COMMITMENTS OR WARRANTIES, TO THE EXTENT PERMITTED BY LAW. FOR EXAMPLE, WE DO NOT WARRANT: (a) THE CONTENT ACCESSED VIA THE SERVICES; (b) THE SPECIFIC SERVICE FEATURES, THEIR ACCURACY, RELIABILITY, AVAILABILITY, OR THEIR ABILITY TO MEET YOUR NEEDS; OR (c) THAT SUBMITTED CONTENT WILL BE ACCESSIBLE.

4. Liability

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THIS AGREEMENT OR THE SERVICES SHALL BE LIMITED TO THE GREATER OF: (a) THE AMOUNTS YOU HAVE PAID US IN THE PAST 6 MONTHS FOR THE RELEVANT SERVICE; AND (b) USD 100.

TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY: (a) DAMAGES CAUSED BY EVENTS BEYOND OUR CONTROL; (b) INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; AND/OR (c) LOST PROFITS, BUSINESS, REVENUES, CONTENT, OR DATA.

THE FOREGOING LIMITATIONS SHALL NOT APPLY TO LIABILITY FOR FRAUD, DEATH OR INJURY CAUSED BY NEGLIGENCE, OR OTHER LIABILITIES THAT CANNOT BE EXCLUDED BY LAW.

YOUR DEALINGS WITH THIRD PARTIES ARE SOLELY BETWEEN YOU AND THEM. SUBJECT TO MANDATORY APPLICABLE LAWS, WE SHALL HAVE NO LIABILITY WHATSOEVER REGARDING THIRD PARTIES.

YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FROM ANY CLAIMS ARISING FROM: (a) YOUR USE OF THE SERVICES; OR (b) YOUR BREACH OF THIS AGREEMENT.

5. Disclaimer

WE PROVIDE THE PLATFORM SERVICES "AS IS" AND "AS AVAILABLE", AND YOU USE THEM ENTIRELY AT YOUR OWN RISK.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE AVAILABLE AT ALL TIMES, UNINTERRUPTED, ERROR - FREE, FREE FROM SECURITY INTRUSIONS, OR FREE FROM VIRUSES OR MALWARE. YOU USE THE SERVICES AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR DATA LOSS THAT MAY OCCUR.

6. Governing Law and Dispute Resolution

You agree that this Agreement shall be governed exclusively by the laws of Hong Kong, as applicable to contracts performed within Hong Kong, without regard to any conflict of law principles.

You consent to the submission of any dispute arising from or related to this Agreement to arbitration administered by the Hong Kong International Arbitration Centre. The dispute shall be finally resolved in accordance with the CIETAC rules in effect at the time when the arbitration is initiated.

The place of arbitration shall be Hong Kong.

The number of arbitrators shall be three. The arbitration procedure shall be conducted in accordance with the HKIAC rules.

7. ABOUT THESE TERMS

We may update or modify this Agreement from time to time. We encourage you to review it periodically to stay informed of any changes.

For material changes, we will notify you through this Agreement, our website, or in - app notifications before the change becomes effective, unless immediate effect is reasonable under the circumstances. Changes will become effective immediately upon posting, unless otherwise specified. By continuing to use the Services after any changes have been made, you agree to the revised Terms.

Should you have any questions regarding this Agreement, please do not hesitate to contact us at business@wenlanglobal.com.